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Tour Cancellation Policy

When you book a Tour with Australian Iconic Tours we want you to be totally satisfied with the arrangements so that you will book with us again in the future. To avoid misunderstandings you should be in no doubt as to the commitments we have to you and, in turn, the obligations you have to us. Listed below are a number of important points which we would like you to read carefully. None of the terms or conditions are intended to contravene or contradict with The Australian Consumer Law.

General 

If you wish to cancel your tour, for whatever reason, you must let us know as soon as possible. This can be done on the phone or in writing. Cancellation will be effective at the time notification is received by Australian Iconic Tours.

If You Cancel Your Tour 

If you cancel your tour for any reason we will be forced to apply our cancellation charges at the following rates:

Full Refund = Cancellation made outside 30 days prior

  • Lake Eyre Tours
  • Grampians National Park Tours

Full Refund = Cancellation made outside 45 days prior

  • Kangaroo Island Tours
  • Eyre Peninsula Tours
  • Arkaroola Tours
  • Flinders Ranges Tours
  • Great Ocean Road Tours

Full Refund = Cancellation made outside 75 days prior

  • Murray River Cruises
  • Outback Safari Tours
  • Kimberley Tours
  • Birdsville Races
  • Tasmania Tours

Full Refund = Cancellation made outside 90 days prior

  • Extended Charter Tours
  • Extended Private Tours

 

Loss of Deposit = Cancellation  within 15-30 days prior

  • Lake Eyre Tours
  • Grampians National Park Tours

Loss of Deposit = Cancellation within 30-45 days prior

  • Kangaroo Island Tours
  • Eyre Peninsula Tours
  • Flinders Ranges Tours
  • Arkaroola Tours
  • Great Ocean Road Tours

Loss of Deposit = Cancellation within 60-75 days prior

  • Murray River Cruises
  • Outback Safari Tours
  • Kimberley Tours
  • Birdsville Races
  • Tasmania Tours

Loss of Deposit = Cancellation made within 90 days prior

  • Extended Charter Tours
  • Extended Private Tours

 

No Refund = Cancellation  within 14 days prior

  • Lake Eyre Tours
  • Grampians National Park Tours

No Refund = Cancellation within 30 days prior

  • Kangaroo Island Tours
  • Eyre Peninsula Tours
  • Flinders Ranges Tours
  • Arkaroola Tours
  • Great Ocean Road Tours

No Refund = Cancellation within 60 days prior

  • Murray River Cruises
  • Outback Safari Tours
  • Kimberley Tours
  • Birdsville Races
  • Tasmania Tours

No Refund = Cancellation made within 60 days prior

  • Extended Charter Tours
  • Extended Private Tours

 

If Australian Iconic Tours is able to resell your seat, we will refund the amount of what your tour ticket was sold for (example last minute price to fill your spot). We may have other people on the waiting list to join your tour.

Australian Iconic Tours recommends to our passengers to have personal travel insurance.

It can cover the loss or damage to your personal items, illness or injury while on tour or short notice cancellation on your part. Travel insurance may also cover you before and after our tour. Having no travel insurance can get very cost intensive and it is better to travel with a good peace of mind. Australian Iconic Tours has no affiliation with any travel insurance and cannot give any advise on which insurance company to use.

Should you cancel your tour due to medical reasons , you may be able to reclaim cancellation charges, if the reason for cancellation is covered by your travel insurance. Australian Iconic Tours cannot advice you on how to make your claim. You must deal directly with your Insurance Company. We will send you a Cancellation Confirmation.

If any person with whom you are sharing a room should cancel, and you wish to continue with your holiday as planned, we will make every effort to transfer you to a suitable room, if available. If this is not possible, or if this results in any additional charges, we reserve the right to pass on these charges to you.

If, after booking your tour, you are prevented from travelling and wish to transfer the booking to another person, Australian Iconic Tours will agree as long as the other person satisfies all the conditions applicable to the package, and subject to both persons accepting joint and several liabilities for full payment of the package price.

Australian Iconic Tours has the well-being of all travellers in mind.

If you are unwell before joining the tour or on the morning of departure, it is your obligation to disclose any pre-existing medical or other condition that may affect the risk that either you or any other person will suffer injury, loss or damage.

A number of tours take us on dirt road tracks to remote locations and emergency assistance may take several hours to arrive. If you are unwell, travelling can make an illness or condition worse. 

If you suffer any injury or illness, Australian Iconic Tours may provide evacuation, first aid and medical treatment at your expense. By joining our tour, you accept these terms and conditions and consent to such evacuation, first aid and/or medical treatment.

 

Requests for changing the booking to another departure date within the Full Refund Terms  will incur no amendment fee.

Requests for changing the booking to another departure date within Loss of Deposit Terms  will incur an amendment fee of 20% of the total tour price.

Requests for changing the booking to another departure date within the No Refund Terms  will be treated as a cancellation. 

 

 

If We Change or Cancel Your Tour 

Because our tour details are prepared months in advance it could become necessary, in certain circumstances, to change your tour arrangements, to amend itineraries, change accommodation,or to cancel your tour because it has failed to attract the minimum number of passengers required for the tour.

Australian Iconic Tours ensures that goods or a service included in a travel package/tour arranged by us are provided in accordance with any representation about the goods or service made in an itinerary, quotation or promotional material for the package.

Despite subsection, if, because of circumstances reasonably beyond Australian Iconic Tours’ control, goods or a service (“the unavailable component”) are unavailable when required to be provided under the package, Australian Iconic Tours must:

  • provide, as far as reasonably practicable, goods or a service of a similar type, value and quality as the unavailable component or
  • if Australian Iconic Tours cannot reasonably comply with an alternative, refund the cost of the unavailable component
  • However, if goods or a service of a similar type, value and quality are unavailable, Australian Iconic Tours may, with the informed consent of the tourist who purchased the travel package, substitute other goods or another service of similar value

 

Privacy Policy

Australian Iconic Tours is committed to protecting your privacy.

Personal Details

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information.

Use of Your Information

We must pass the information on to the relevant suppliers of our travel arrangements such as hotels and scenic flight companies etc. We will not however, pass any information on to any person not responsible for part of our travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities,  or dietary/religious requirements. (In making this booking you consent to this information being passed on to the relevant persons).

Direct Marketing

We may from time to time contact you by post, email or telephone with information about our holidays, including new products, travel club offers and forthcoming events.

If you do not wish to receive such information from us, please notify us and we will endeavour to discontinue direct mail/email to you.

Links from Other Websites

Other websites may collect data and personal information. We (Australian Iconic Tours) are not responsible for the actions, content or privacy policies of those websites linking to our website.

Changes to the Privacy Policy

We reserve the right to amend this policy as required. Updates will be shown on our website. This policy was last updated: January 2019

 

 

Australian Iconic Tours highly recommends Travel Insurance when travelling.

If you have any questions about our cancellation policy, please contact us without any hesitation.