Frequently Asked Questions about our tours and travel services.
If you have any other questions, please feel free to Get in touch.
Why are your tours so reasonably priced?
When and how do I book your tour?
Book a tour or request more tour details by simply filling out our contact form on the Contact Page or call us on 1800 814 218.
We send you an email booking confirmation containing all tour details and payment instructions on how to pay a deposit of $495 per person. The deposit is due within 3 days of making the booking. The tour balance is due 4 months prior departure.
We receive inquiries and bookings every day. Some tours book out several months in advance.
Please book your seats with Australian Iconic Tours before making any other arrangements such as hotels or flights to the city we are departing from. We keep our available seat numbers fairly updated on our website, however, there might have been someone or a group who called or emailed us before you and the availability has not been updated yet.
Do you charge a surcharge when paying my holiday with credit card?
We accept Mastercard and Visa Card payments for our tours. Payments by credit card incur a 1.5% surcharge. Other payment methods are direct deposit and by cheque. All payment details are sent out in our booking confirmation.
Does a single traveller pay a single supplement on your tours?
All our tour prices are based on twin or double share. We have many passengers travelling alone, female and male travellers. If you are happy to share, we can pair you up with another single traveller of the same gender. However, if we are unable to find a room companion for you, the single supplement is applicable. If you do not wish to share, you can book the single room option.
Can I hold a seat on of your tours?
Is there camping involved in your tours?
There is no camping on any of our tours. We stay in ensuited cabins, motels, hotels and fixed safari tents on our tours. Each itinerary describes exactly the style of accommodation provided while on tour.
How can my family contact me while on tour?
Mobile reception is limited in remote areas. Our guides carry a satellite phone for safety reasons, if they are out of reception for several hours. Please leave our company name Australian Iconic Tours and our free call number 1800 814 218 (within Australia only) with your family and friends in case they need to get in contact. We will take the message in our office and pass it onto our guides as soon as possible. For calls from outside Australia, you need to pass on the phone number +61 405 587 666.
Can I get a tour brochure?
Yes, you can. Just give us a call or send us an email to request a printable itinerary. The brochure can be sent to you in the mail or we can attach it to an email for you to print at home. Alternatively you can save the itinerary on your computer. There will always be a laminated itinerary on our tour vehicles.
What luggage size is suitable for your tours?
Luggage allowances depend on the length of tour you are travelling on. Most tours allow a medium size suitcase per person. If you are travelling / staying for longer, you can store a bag securely at your hotel. Make sure you book the same hotel before and after our tour.
As each tour is different, a packing list along with luggage allowances are sent out 6-8 weeks prior departure. If you require this information early, please contact us.
In addition to your main travel bag, you can bring a shoulder bag or backpack to carry your water bottle, camera and personal items.
What should I bring on tour?
We send out an email / letter with a suggested packing list, weather forecast, airport information and other helpful information 6-8 weeks prior your tour departure. If you need this list earlier, just get in touch.
Will there be refrigeration for my medicine?
We have running fridges or eskies on board most tours. If you have a medication that needs to stay cool, we can certainly take care of it. Please inform us at time of tour booking. If you are taking special medication, we suggest bringing an extra 2 – 3 days worth’ especially when travelling to remote areas.
What kind of food do you provide?
All of our meals are made of good quality ingredients and we can cater to any dietary requirement. There is always drinking water on board and we offer fruit and snacks in between the meals. Please let us know at time of booking, if you require a gluten free, vegetarian, lactose free diet or even if you just don’t like seafood, red meat or spicy food.
Each itinerary states what type of meals are included on your tour.
CB – Continental Breakfast
FB – Full Breakfast
CCB – Crew Catered Breakfast
PL – Picnic Lunch (sandwich, roll, wrap catered by crew)
BL – Bought Lunch (provided by a cafe, bakery, local shop)
SBOL – Supplied by a third party (during activities)
CCD – Crew Catered Dinner
RD – Restaurant Dinner
BD – Buffet Dinner
Can I charge my camera or phone while on tour?
You can recharge at all accommodation places. Most of our vehicles have a USB – connection for charging.
Where do you pick up?
Do I need travel insurance?
Australian Iconic Tours recommends our passengers to have personal travel insurance. It covers the loss or damage to your personal items, illness or injury while on tour or short notice cancellation on your part. Travel insurance will also cover you before and after our tour. We have had passengers in the past, who believed nothing will ever happen to them, but had a fall in the shower one week before the tour or even got injured on the way to the airport. Having no travel insurance can get very cost intensive and it is better to travel with a good peace of mind.
Should I travel when I am not well?
Australian Iconic Tours has the well-being of all travellers in mind.
If you are unwell before joining the tour or on the morning of departure, it is your obligation to disclose any pre-existing medical or other condition that may affect the risk that either you or any other person will suffer injury, loss or damage. Most of our tours take us to remote locations and emergency assistance can take several hours to arrive.
A number of tours take us on dirt road tracks to remote locations and emergency assistance may take several hours to arrive. If you are unwell, travelling can make an illness or condition worse.
If you suffer any injury or illness, Australian Iconic Tours may provide evacuation, first aid and medical treatment at your expense. By joining our tour, you accept these terms and conditions and consent to such evacuation, first aid and/or medical treatment.
AUSTRALIAN ICONIC TOURS
Free Call 1800 814 218
Int.Phone +61 405 587 666
Head Office
11 Fell Street
Encounter Bay 5211
South Australia
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Australian Iconic Tours
Truely Tribal Pty Ltd
All Rights Reserved
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AUSTRALIAN ICONIC TOURS
Fully Accredited, Licensed and Insured Tour Company in Australia
Major Supporter of SOWFI - Save our Wildlife Foundation Inc.